Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a sign-up with an offshore casino actually went? This page covers the ways to reach the raisedreal.com team and what we can (and can't) help with.
How to Reach Us
The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a few business days, though volume varies and some enquiries take longer to look into properly than others.
When you write in, it helps to include which casino or page you're asking about, and as much detail as you can — a screenshot, a date, or a link to the offer in question all make it easier for us to look into things quickly.
What We Can Help With
Our team can respond to the kinds of questions readers most often send us, including:
- Corrections or updates to information on a casino review, bonus term, or licensing detail
- Feedback on your own experience with a site we've covered, whether it was smooth or frustrating
- General questions about how we compare and rank offshore casinos on this site
- Suggestions for casinos or topics you'd like us to research and cover
- Reports of broken links, outdated bonus figures, or anything else that looks wrong on the site
What We Can't Do
It's worth being clear about the limits of what a review and comparison site can offer, since this isn't something we can help resolve directly:
- We are not a casino, and we don't hold, process, or have access to any player's account, deposit, or withdrawal
- We can't intervene in a dispute with a casino over a delayed payout, a rejected withdrawal, or a bonus disagreement — those matters sit between the player and the operator, and sometimes the operator's licensing body
- We can't provide legal or tax advice; if you have questions about the legality of offshore gambling in your state, or how winnings are taxed, a qualified attorney or tax professional is the right person to ask
- We don't offer counselling or crisis support for gambling-related harm — see the responsible gambling resources below
If you're dealing with an unresolved issue directly with a casino operator, your first step is usually that casino's own customer support team, followed by any dispute process their licensing body offers. Because offshore casinos sit outside US state regulation, there's no US regulator or ombudsman who can step in on a player's behalf — a limitation we try to be upfront about throughout our reviews.
Before You Write In About a Specific Casino
If your question relates to a particular offshore casino's bonus terms, wagering requirements, or licensing, it's often faster to check the relevant review first, since we cover those details there in depth. Our responsible gambling page also has helpline information and self-exclusion resources if you or someone you know needs support around gambling behavior, and our terms and conditions page sets out how this site operates and the limits of the information we provide.
If you want to know more about who runs this site and how we approach our reviews, that's covered on our About Us page.
A Reminder on Age and Risk
raisedreal.com is intended for adults aged 21 and over. Offshore casinos are licensed outside the US — typically in jurisdictions such as Curaçao, Anjouan, or Costa Rica — and operate in a legal grey area for US players, without the state-level licensing, fund protections, or dispute resolution that regulated US operators provide. Gambling involves real financial risk, including the possibility that an offshore operator delays or refuses a payout. If gambling stops being enjoyable or starts to feel like it's out of your control, free confidential support is available through the National Problem Gambling Helpline at 1-800-GAMBLER.